Proactive Maintenance Program

All computers require regular maintenance to ensure trouble-free use.

Each computer constantly changes; software is updated, new applications are installed and storage is being used – each one of these changes could potentially cause a problem. As if that’s not enough to worry about, computers connected to networks such as the Internet, wireless networks or business networks are exposed to the additional risks posed by poor security.

Why is computer maintenance important?

Without regular maintenance there is more chance that a computer could breakdown. Cootacom provides your business with regular computer maintenance which minimises the chances of something going wrong. We’ll make sure your computers are up-to-date with the latest versions of software, operating system patches and that the appropriate level of security is implemented. The Cootacom Membership includes a proactive maintenance program on not just your computers, but all your I.T. equipment and can be tailored for weekly, fortnightly, monthly or bi-monthly onsite visits. Our program will ensure that your computers, laptops, printers, routers and other equipment are performing to their peak at all times.  At the conclusion of each onsite maintenance visit, Cootacom provides you with a report detailing what was completed during the maintenance; issues which were found and any additional information which can be used to assist with making your I.T. environment and equipment more efficient. Remember that your server, networks and computers are tools used by your staff in their day-to-day work and it is critical that they are functioning at 100% at all times so that your staff are fully supported in performing your core business.

 

ONSITE SUPPORT

Cootacom’s onsite support is exclusively available to clients who have a Cootacom Maintenance Membership. This service allows you to log jobs outside your regular maintenance and have Cootacom Technicians come onsite and attend spot fixes.

As a Cootacom Maintenance Member, if you are having difficulties with your PC’s, printers, scanners, internet, software or any other IT resources, our technicians are available for you. You do not need to bring your equipment to Cootacom, losing valuable production time, Cootacom will come to you.

The problem with your equipment will be identified by a qualified technician and then explained and discussed with you, providing you with solutions to resolve the difficulties you are having with your equipment.

Common problems that require troubleshooting include:

• Unable to access the Internet

• Remote connection issues

• E-mail connections

• Virus filtration

• Network issues

• Disk drives/USB connectionsnot responding

• Printer issues

• Programs freezing

• Security Patches and updates

When Cootacom Maintenance Members require onsite support they can choose the level of response time they require from Cootacom to be within 2, 4 or 8 hours.

Cootacom is about building relationships with its clients, through assessing what your IT requirements are to assisting you to achieve them. Cootacom works with you every step of the way, and is only ever a call away.